Development Services
Application maintenance and support
Regular maintenance and support of software applications ensure trouble-free, fail-safe, error-free and consistently satisfactory end-user performance and functionality.
Purpose
Application maintenance and support in practice
- Adapt your services to meet customer demands.
- Release your in-house developer team from operation and maintenance responsibilities so they can devote more resources to transforming your processes and business models.
- Take advantage of a change in technology to remain future-proof or adapt to changes in the rest of the system landscape.
- Safeguard stable operation with no failures or business interruptions.
Services
Application maintenance and support with Avantgarde Labs
Our requirements analysis and documentation of planned changes will guide you through the entire process. We offer short-term support for maintenance projects and long-term support to ease the workload for your staff.
Our support for your applications covers a wide range of services such as second and third-level support, bug fixing and an on-call service, while ticketing and tracking give you full transparency.
If someone responsible leaves the company or pursues new challenges, or if a support partner is unavailable, we replace in-house expertise and staff to safeguard system operation.
We offer customized Service Level Agreements (SLAs) for troubleshooting and other updates to suit your needs, for software we develop for you, and for third-party solutions.
Services we offer
We take care of all steps from planning through to selecting, developing and testing the API interfaces.
- Monitoring, maintenance and operation of in-house or third-party software
- Bug fixing, modernization and optimization for your applications
- Application support for users and support for in-house IT
- Full transparency and control through ticketing systems / issue tracking
- 24/7 incident management in the event of errors and unexpected downtimes
- Requirements management to keep your business future-proof and secure
Application areas
We provide full support and maintenance for your systems:
- Adaptive software maintenance for when business requirements change
- Regular updates and upgrades
- Perfective software maintenance – optimizing feature sets and services to meet user needs
- Corrective software maintenance – bug fixing, troubleshooting and support for applications
- Preventive software maintenance – optimizing your applications
Do you have any questions about our services? Do you need a team of experts for implementation? Then get in touch with us!
Advantages
What application maintenance and support means for you
Greater focus on innovation and transformation
More stability in ongoing operation
Our software maintenance services and support give you stable operation and resolve problems as quickly as possible around the clock.
More features and optimum performance
Perfective software maintenance ensures existing solutions are always being enhanced, adds missing functionality, and optimizes performance, usability and efficiency on an ongoing basis.
Reduced costs, lower risks
Predictable costs for your business, improvements to existing applications and lower risk of expensive downtimes caused by software errors or security breaches.
What Avantgarde Labs Stand For
- A multidisciplinary team of experts
- Holistic service delivery provided in-house
- Cost efficiency and fast time to market
- Quality in performance and transfer of know-how
- Selection of appropriate technologies to suit specific requirements
- Long-term collaboration you can rely on
- A dedicated, direct contact person
- Stable project teams
We are interested in your needs.
Your company lacks the know-how? Or you need additional developer capacities?
We are looking forward to your request!
